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ZLINE Package – 48″ Rangetop, Hood, Refrigerator, Dishwasher, Double Wall Oven in Black Stainless
ZLINE Package – 36″ Gas Rangetop, Range Hood, Refrigerator, Dishwasher, Wall Oven in Black Stainless
ZLINE Package – 30″ Dual Fuel Range, Refrigerator, Microwave, Dishwasher in Stainless Steel
ZLINE Package – 30″ Double Wall Oven, 36″ Rangetop, Microwave In DuraSnow® Stainless Steel
ZLINE Over-The-Range Microwave Oven In DuraSnow Stainless Steel with Traditional Handle (MWO-OTR-H-30-SS)
ZLINE Over-The-Range Microwave Oven and Hood Combo In Stainless Steel with Traditional Handle (MWO-OTR-H-30)
HAVE QUESTIONS? WE HAVE ANSWERS
FAQ
SHOPPING INFORMATION
Who are we?
Prime Home Pro is a family-owned business dedicated to helping our customers create their dream homes with top-tier home products. We collaborate with the most trusted manufacturers to offer exceptional and friendly customer service. Our Sales Experts are here to guide you in selecting the perfect products for your home!
What is the standard delivery time?
It depends which brand you are purchasing. ZLINE typically averages 3-5 business days. Thor Kitchen averages 5-7 business days. Other brands can take between 7-10 business days.
What is curbside delivery?
Most items will be delivered curbside. The item(s) will be delivered to your curb (Note: the item(s) will not deliver into your home, kitchen or garage.)
How will my appliances be delivered?
For large units (such as a 48″ Range), the freight carrier will call you ahead of time to arrange a date and time that works for you. The freight carrier will then deliver the items during the agreed upon time.
For smaller units (such as a 30″ Range Hood), you will recieve a tracking number in advance. The shipping carrier will securely drop off the order in front of your residence.
Do you offer financing programs?
Yes, we do! At Prime Home Pro, we provide a split payment option where you can pay 60% before delivery and 40% after delivery. Just contact us to arrange the payment that suits you best. Refer to our Financing Program for more details.
What happens if my item is damaged?
If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email [email protected] to notify the Customer Service team.
For the full policy, see Return Policy.
What happens if I need a return?
Returns will be subject to a minimum 15% Restocking Fee. This covers the return shipping and restocking cost. For the full policy, see Return Policy.
What is ZLINE Durasnow® Stainless Steel?
You will notice a higher price tag on these Durasnow® items. This material is fingerprint resistant (= less cleaning), outdoor-approved and have a slightly cloudier/darker color than traditional stainless steel.
What is the difference between gas and electric ovens?
There are three main differences:
1. Voltage – Electric require 220V and Gas require 110V.
2. Type of Heat – Electric produces drier heat versus a gas oven.
3. Preheat – An electric oven will pre-heat slower than a gas oven.
These differences are not all-inclusive and other factors will apply (ex: price). For a more detailed breakdown.
